Coffee Break Ops.

Playbooks for charity ops leaders caught between operational delivery and driving change.

How Barnardo’s stopped building data for funders, and built it around its own needs.

A playbook for when your data flows up but never comes back.

Apr 14, 2026

How the British Heart Foundation uncovered the cost of frontline guesswork.

A playbook for when frontline frustration masks a broken process, and scale hides what it costs.

Apr 7, 2026

How Asylum Welcome helped managers stop performing confidence and start building it.

A playbook for when newly promoted managers still see delivery as where they add the most value.

Mar 31, 2026

How Wales Air Ambulance automated their lottery and reduced supplier dependency by keeping the skills in-house.

A playbook for when you want to commission external support and ensure that long-term ownership remains in your organisation.

Mar 24, 2026

How Save the Children turned a failed implementation into a blueprint for bringing culture and delivery into the same room.

A playbook for when you're handed a new way of working to implement, and discover that the conditions that would make it stick are entirely outside your control.

Mar 17, 2026

Every week, a real ops problem from a real charity:
What they did, what it reveals, and what you can take back to your desk.
Subscribe to get it in your inbox.